CANCELLATION POLICY & CANCELLATION FORM
Right of Withdrawal for Consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier designated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must contact us
The Cotton Cloud
Ottostrasse 5
D-54294 TRIER
e-mail contact@thecottoncloud.com
by means of a clear explanation (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
Personalized products: If your product has been personalized, we unfortunately cannot no returns possible as it was made by hand just for you. We personally check each item before sending it to customers. If your personalized product still arrives damaged, you can it of course for free return.
You will bear the direct cost of returning the goods.
end of the cancellation policy
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§7 Cancellation form
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
The Cotton Cloud
Ottostrasse 5
D-54294 TRIER
e-mail contact@thecottoncloud.com
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only if notification is on paper)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract Language
The contract language is exclusively German.
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§10 Customer Service
Our customer service for questions, complaints and objections is available on weekdays from 8:30 a.m. to 5:30 p.m. at
E-mail: contact@thecottoncloud.com
available.
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